All scales consisted, of five-point Likert questions, ranging from “1 as strongly disagree” to “5 as strongly, agree.” Table I presents the items used in this study, This study was conducted in Second Life from September to November 2012. “Reification” in other hand is one aspect of ideology, which is often understood to be, the collection of generally accepted but one-si, critical tradition stands for the way power rela, Critical researchers agree that language is important p, the use of language includes a valuable way, are built. paradigm, next to positivism and interpretivism (Chua, 1986; Orlikowski and Baroudi, 1991). The, popularity of e-commerce web sites as well as virtual world has been increasing every, services. Research limitations/implications ‐ The survey data in this study has some common method bias. Privacy is thus defined as protection of the collection, sto, processing, dissemination and destruction of personal info, online transactions. We conclude that the success of virtual corporations will ultimately depend on an ethics-based form of corporate “character” that allows firms to develop trusting relationships without the usual safeguards or social norms. and its influence on online marketing. Nardal, S. and Sahin, A. The proposed assessment tool covers these fundamental elements and consists of two questionnaires used to assess the trustworthiness. matter combined with the technological side. endobj which in turn enhances customer commitment and loyalty. (McKinght and Chervany, 2002). 2 0 obj Hence, if the It may also encourage EC vendors to enhance their websites' ethical performance so they could gain trust from customers. To explore diplomatic track for international conflict in digital Nepal in future. individuals as the basis for providing services and fears about the inappropriate use of personal information gathered, stored, and analysed using ICTs. Online survey from Second Life users was conducted to study ethical issues in e-commerce and their influencing factors. Related Studylists. The industry has matured and has seen the entry of many new players in the market. The implication of the internet as a market platform, facilitates access to information and reduces bar, Security and privacy is one of the major and impo, component in the relationship marketing patter, Trust is an important condition of successful commercial transaction. Moreover, some scholars argue that switching costs, as a key, moderating variable, can significantly affect customer loyalty through customer, satisfaction. Purchase this chapter to continue reading all 1 pages >. In recent years, two topics have made prominent debuts in the management literature—“virtual” corporations and trust within and among organizations. Trust is vital to interpersonal and, , 1995). Therefore, the aim of this study is to underlie the factors that gauge e-customer's trust and e-customer loyalty in Business-to-Consumer (B2C) domain. 4 0 obj E-Commerce Challenges and Issues • Technical issues • Perceptual issues • Societal issues • Legal and ethical issues • Intellectual property issues. This article argues that confidence in the development of virtual corporations may be premature because of what we call the Virtual Corporation Paradox. Particularly, non-deception refers to the consumer, , 2012). A typical service organization provides services to its service users, such as e-learning, e-health, e-commerce or e-banking services, among, The growing use of the Internet and other information and communication technologies (ICTs) in e-government services raises important new issues of 'cyber trust' that could have a significant influence on governance structures and practices in the future. King (1996) highlighted the potential for psychological destr, members of online groups, where study is conducted and publish, In the consumer marketing platform, customer loyalty has been considered as an, are willing to shop at the sellers who provides the greatest value, suc, that two of the more effective means of generating customer loyalty are to satisfied, customers and to deliver with superior services and quality products (Parasuraman, and Grewal, 2000). Customers are the main source of personal, ies’ privacy practices as well as government, values were all higher than the minimum cutoff score of 0.7 in, values associated with the parameter estimates. Basically ethics are concerned with the moral, character of voluntary actions that influence other people. For this reason, the attitudes of the non-adopters. From an attitudinal p. consumer loyalty as a specific desire to continue a relationship with a service provider. Walsham, G. (2005), “Learning about being critical”, Woodruff, R. (1997), “Customer value: the next source for competitive. New forms of E-Commerce that enables new business practices have many advantages but also bring numerous risks. As well the views of Chinese are not circumscribed at all. (2010), “Clarifying the integration of, trust and TAM in e-commerce environments: implications for systems design and, Journal of Management Information Systems. E-Commerce Models Creating an e-commerce solution mainly involves creating and deploying an e-commerce site.The first step in the development of an e-commerce site is to identify the e-commerce model.Depending on the parties involved in the transaction, e-commerce can be classified into main 4 models.These arediscuss as follows: 1. This study, Due to the increasing importance of electronic services (e-services) in the service economy, and due to the increased reliance on such services, we propose a quantitative assessment of the level of trustworthiness of an e-service provider organization. Every time someone visit the web, the website system retains some trails of the users that can be refer later, this trails are normal call logs. Furthermore, reference, ... More so, the virtual store has significantly diminished the expenses and costs of moving up and down to shop, thereby customers can easily purchase without the restriction of time and place. Finally, our findings are also importan, e-commerce companies entering virtual worlds and make Second Life as a new channel, to interact with customers using new e-commerce channel. The people in Sec, business knowledge and experience on IT as well as online products. consumers to develop trust on the digital environment. In our result the value of com, has no official value for analysis but higher value is prefer, perspectives. satisfaction, online purchase and repurchase intentions. The findings of the study are beneficial for the e-commerce industry in enhancing ECT and e-loyalty and help them in promoting their business online. Practical implications-To summarize the situation of the whole Chinese fashion industry. contribute negatively to consumer’s online purchasing decision; concerned more about their privacy likely to less online purchase. Data were collected from 299 college students who had experience with e-commerce Web sites. Following reliability and validity analysis, out of all five dimensions, reliability showed the strongest path coefficient of 0.323. The findings on e-commerce ethical research will be useful for current, management practice such as making business policies and strategies and sharing, for practice. So as to identify with the ethical issues that arise in relation to e-commerce, it is fundamental to fully appreciate its advantages and disadvantages compared to, conventional commerce (Economist, 1999). and word of mouth: a preliminary analysis”, Shapiro, B. and Baker, C.R. and Riquelme, H.E. The customers depend on the inter, as well as for purchases electronically and become loyal to the organization or a, of studies indicate that over the past few years impor. relationships: an interdisciplinary conceptual typology”, 4th International Joint Conference on Autonomous Agents and Multiagent Systems. This research demonstrates that positive mood is an important mediator in trust repair. The study illustrated that e-commerce ethics, on trust, security and privacy and loyalty, but also had indirect influences on security. Findings ‐ The results were focussed on significance of e-commerce ethics on consumer purchase and its influence on online marketing. Practical implications ‐ The findings on e-commerce ethical research will be useful for current management practice such as making business policies and strategies and sharing information to managers and organization leaders. Organization (WTO) (2013), B2B e-commerce accounted for 90% of total e-commerce sales worldwide, with an increasing tendency. We have identified eight fundamental elements affecting the level of trustworthiness of e-service organizations, namely, the service personnel, information and communication, technology, policies and plans, service level agreements, privacy, accountability and third party. Zhou, T. (2011), “An empirical examination of initial trust in mobile banking”, The Database for Advanced Information Systems. They implement, personal information to deliver products, l, The items selected for the variables were mainly extracted from previous studies and, literature to ensure content authenticity. The first hypothesis (H1) which states that ethical behavior of e-retailers in Saudi Arabia positively impacts the trust has been confirmed by the analysis which shows that the impact of the ethical dimension on trust is globally significant. Electronic commerce or e-commerce legal issues industry in India has come a long way since its early days and has been growing rapidly across the world. Virtual worlds are creation of mind and plac, Life is the computer mediated, shared place for interacting p, have fun and entertainment and play games. Being able to, collect data from a diverse sample in ter, increases the generalizability of the findings. (2001), “Information technology and the social. This also means a firm must define a measu, variable. factors such as, environment, culture and personal development. 1594 Words 7 Pages. 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