But either of those two would pop up at least once an hour. I had bought this unblocked phone from the Apple store and , I put a sprint SIM and it's not connecting to the internet and on the screen this message says " The SIM card has locked please power cycle the device and the problem persists contact costumer service. FINALLY was able to have them activate an unlocked iPhone 6s+ so that I could use it on the Sprint network. Cancel / OK. Quote: SIM card … Yesterday, I pulled the SIM and and put it back in. Please power cycle the device and if the problem persists, contact Customer Service. SIM Unlock refers to enabling the SIM slot of your device to allow you to insert another carrier's SIM card (either domestically or internationally.) However, every 5 minutes or so, I am getting a SIM is locked, please power cycle or contact customer service or just an Invalid SIM message. Please Power cycle the device and if the problem persists contact Customer Service." Please do not insert the T-Mobile SIM before contacting us or the sprint.com flow instructs you to. "The SIM card has locked. If you ordered a T-Mobile SIM through Care, then Chat/call Care at 888-211-4727. However, every 5 minutes or so, I am getting a SIM is locked, please power cycle or contact customer service or just an Invalid SIM message. Voice and data always worked. Please power cycle the device and if the problem persists contact customer service." This was a new Samsung S9. What do I do? Sprint has a pretty crappy system in place for this whole SIM card thing anyways. You must enter this pin to use your phone, as it prevents unauthorized use of your sim card. We’ll help you through the process. ... Military personnel deployed overseas can contact Sprint Worldwide Care to unlock the device SIM slot. A. SIM Card Locked: Some people like to use the sim card security feature known as a SIM PIN. If you enter a wrong sim pin three times, your sim card will be locked, and to unlock your sim, you need a pin unlock key (PUK). The SIM card has locked. Moved SIM over and completed activation with Sprint than began getting this message “The SIM card has locked. It could also be an issue with the card, or possibly the phone. I keep getting the pop message that "SIM card has locked. SIM Unlocking: A device may be referred to as "locked" if that device was manufactured with programming restrictions that prevent another carrier's SIM card from being inserted into the SIM slot for use on a different network. Also, I'd occasionally get a notification that the network didn't respond in time, the SIM card has locked and that I need to power cycle. Please power cycle the device If problem persists contact Customer Service” followed minutes by “Invalid SIM”. FINALLY was able to have them activate an unlocked iPhone 6s+ so that I could use it on the Sprint network. 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